Comments on: EyeTV Netstream DTT : TV Heaven

By: Gwendolyn U. Burke

Gwendolyn U. Burke — Fri, 22 Oct 2010 16:14:12 +0000

I’ve got trouble with viewing your page correctly via the latest version of Opera. Looks good in IE and Firefox however.Hope you have a great day.

By: Cam

Cam — Fri, 04 Jun 2010 04:09:55 +0000

@Dawesi and others – I haven’t been able to find details of integration between this unit and windows media center. (I have PCs and Macs in the house)

The concept sounds great, though I just want to make sure I don’t have to run a separate program when WMC works quite well.

Thanks,
Cam

By: Lorenz

Lorenz — Sat, 29 May 2010 13:05:11 +0000

I got my Netstream today. And I am disappointed that I still need the mac to be able to stream it to the iPhone / iPad. I thought I could stream to my iPad without my mac beeing up and running.

By: Dawesi

Dawesi — Fri, 28 May 2010 02:56:54 +0000

Wow… I find it interesting you changed to mac because of a tv tuner..I too got excited about the ipod, and although I’ve got a HD HomeRun, the eyeTv is now my main tuner and it did excite me way too much for a device.

I do understand this back in the day. These days (2010) they are all as good as each other (OSX/Windows 7/etc) and this baby in Windows Media Center on Windows 7 is sweet as… (as well as on other laptops around the house) so it’s great that it has good software for both platforms (not that we have any Macs… maybe one day)

I’m in Australia and it’s a great product.

By: Jean-Paul

Jean-Paul — Sat, 20 Mar 2010 17:40:04 +0000

If that transaction took place in the UK it would be illegal and the warranty period is irrelevant, but unfortunately not all European member states operate the same kind of protection. The point is, which I do get of-course, that good customer service shouldn’t have to rely on the ‘law’. Don’t know where technically the transaction takes place when buying from the International site.

By: Ecopod

Ecopod — Sat, 20 Mar 2010 13:34:12 +0000

Jean-Paul, you are correct, and as I ordered directly from the Elgato international website then I was quite correctly asking them to deal with the issue, which they failed to do. In my opinion their customer service is extremely poor, this will not be everyones experience. I usually purchase based on feature set, but when something goes catastrophically wrong within warranty period I expect it to be corrected, it has not been. These are the facts.

By: Angelina Roberts

Angelina Roberts — Sat, 20 Mar 2010 13:26:56 +0000

I don’t think I have written a hardware review yet that someone hasn’t posted a personal experience or problem with customer service. For every manufacturer there will always be someone who has had a problem. From a personal point of view I bought my first EyeTV system 5 years ago and it still works, I had a problem 3 years ago and Elgato sorted it with in a day. If you feel there is something wrong with your hardware send it back to where you bought it. I buy hardware not on the basis of the quality of customer service but on how good the hardware or software is. I genuinely can’t fault Elgato for service, they have support forums and I find I receive replies within the day. As for this product, I have been using it for a a week and it does everything it advertises, it meets my personal needs perfectly.

I don’t want this to continue with a flame war.

By: Jean-Paul

Jean-Paul — Sat, 20 Mar 2010 12:53:56 +0000

Don’t know where you live, but in the UK the contract is with the supplier not the manufacturer period.

Ofcourse it is not good when they are not responsive that is not what I said at all so don’t twist my words. And don’t be silly to think I am on the Elgato payroll either, didn’t I just criticise this product in this thread? I’m just telling you that you are barking up the wrong tree if you want a replacement…

By: SteveP

SteveP — Sat, 20 Mar 2010 12:36:33 +0000

Wow… So you defend horrible customer service, easily the worst in the industry in my experience or very close, by brushing it off on a technicality of who you should contact? The warranty for a defective product is, the last time I checked, the responsibility of the manufacturer, not the vendor you purchase it from, so I really am puzzled by your response. How much is Elgato paying to have you deflect complaints? I posted publicly about my issue and I had a lot of people email me privately asking how to get more resolution with them because it is certainly not an isolated instance.

By: Jean-Paul

Jean-Paul — Sat, 20 Mar 2010 09:46:09 +0000

To be honest when you purchase something your contract is with the supplier not the manufacturer, so if it doesn’t work at all you should go there and return it.